Introduction to the Consumer Protection Act | Video
The Consumer Protection Act, 2002 governs most personal and household transactions between consumers and businesses. You can view our short new video to learn some useful basics for businesses about the Consumer Protection Act.
Recreational Goods
The ministry’s new fact sheet for businesses that sell recreational goods can be access here. This will help you to understand your rights and responsibilities to be sure that you are compliant with the law.
Business Guide to Consumer Protection
The ministry’s Business Guide to Consumer Protection summarizes actions your business must take to comply with the Consumer Protection Act, 2002. If you would like to order copies in English and/or French, please contact us at ConsumerProtectionOutreach@ontario.ca.
Business Education Webinar | December 12, 2024
We are here to help you to learn more about the Consumer Protection Act, 2002, and your rights and responsibilities as a business owner. We invite you to join our webinar in partnership with the Renfrew County Small Business Enterprise Centre on December 12, 2024, from 10:30 a.m. to 11:30 a.m. Email us at ConsumerProtectionOutreach@ontario.ca for details and an electronic link to join!
Test Your Knowledge
Take our self-assessment quiz to test your knowledge and learn about key concepts for businesses in the Consumer Protection Act, 2002. Or, for more information on how to comply with consumer protection laws and avoid complaints, visit our Consumer Protection Ontario and business compliance web pages.
Ontario.ca/BusinessCompliance
Consumer Protection Ontario
You can email Consumer Protection Ontario via ConsumerProtectionOutreach@ontario.ca to share feedback, ask questions, or find more information. As part of providing accessible customer service, if you have any accommodation needs, require communication supports, or alternate formats, you can also advise them via email.